Refund policy

Before you return a Mahavir Silver Point product, please take a moment to understand how our products are made. All our products are handcrafted by traditional methods, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping.

Returns & Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product. Kindly shoot video before unboxing and during uncovering product to analyse goods damage during transition. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).

There will be no return or exchange if we don't receive videos of unboxing of the product.

5 Steps to Making a Return

Step 1: Please inform us within 3 days of receipt of order. You must email mahavirsilverpoint@gmail.com to notify us.

Step 2: Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the Mahavir Silver Point QC team to decide whether product is approved for return.

Step 3: Once we have received an e-mail notifying us of your concern with the product image and our Quality Control team has authorized the return we will inform you on the most mutually convenient return method.

Step 4: Products can be returned within 7 days from the time of receipt of confirmation mail.

Step 5: Mahavir Silver Point will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping.

In case of a return, we offer the full amount back into your initial payment mode (bank account, credit card, etc.) for full price prepaid orders. In case of COD orders and orders placed at discounted price (including prepaid orders placed at discounted price), you will get Mahavir Silver Point gift card as a refund. We will not refund cash for Cash On Delivery orders.

Refunds will only be made after we have received the shipment in its original packaging.

We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.

As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the respective payment gateway if applicable as per the situations given below.

No Refunds Will Be Given in the Following Cases

Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by our courier agencies.
Package refused by recipient.
Sizing issues. Please review our size guides carefully before making your purchase or you can mail us to know more details on mahavirsilverpoint@gmail.com or call us on +91 8898038903.
Products returned in a used or damaged condition.
Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.
If the jewellery is not faulty or damaged.
If at all in any scenario, if customer still wants to return the order, then customer would be liable to dispatch the order back to us and on receipt of the same, the refund would be immediately processed.

For International Orders

As mentioned above, we don't undertake returns falling in the above mentioned points under 'No refunds will be given in the Following case.

If customer receives broken product, then the following options can be worked out:

A) The customer has to return the product to our Indian address within 30 days from the purchase, while intimating us within 3 days from receipt of the orders, once we receive the broken product, we will initiate the refund. The courier charges needs to be borne by the customer.
OR
B) The customer can retain the Broken product and we shall provide The credit note (GIFT CARD) of the said amount with 6 months validity, the customer can use the credit note for the next purchase.

Refund Timeline

Refund / Gift Card is usually issued within 7 - 21 working days.

The money would be refunded through the same payment gateway selected by you. Refund / Gift card will be made/issue only after receiving the products in hand.

THE GIFT CARD will have validity of 6 months from issue date. It can be used on any of your future purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mahavirsilverpoint@gmail.com. Please note that returns will need to be sent to the following address:
6/B Matcheswala Compound, Station Road, Opp Arun Bazar, Near Mahavir The Home Store,
Santacruz (West) Mumbai 400054. Maharashtra

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mahavirsilverpoint@gmail.com or call us at +91 8898038903.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Cancellation Policy

There may be certain orders that we might be unable to accept due to certain reasons. Mahavir Silver Point solely reserves the right to refuse or cancel any order at its sole discretion. Some situations that may result in your order being canceled include:

Limitations on quantities available for purchase
Inaccuracies or errors in product or pricing information
Problems identified by our credit and fraud avoidance department
Any other reason deemed appropriate by Mahavir Silver Point

In the event that a customer has placed an order and payment has been made, but we are unable to provide the product/products for any reason, the full paid amount will be refunded to the customer.

The refund will be processed through the original payment method used at the time of purchase. Refunds typically take 7-21 working days to reflect in your account, depending on your bank or payment gateway.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at mahavirsilverpoint@gmail.com or call +91 8898038903.